General Questions
What happens to my data when I use Blindfold?
What happens to my data when I use Blindfold?
Your data never leaves your control.
- Text is processed in real-time and not stored
- PII mappings are returned to you (not stored by us)
- No training on your data
- EU data residency (GDPR compliant)
- SOC 2 compliant infrastructure
- You send text → 2. We detect PII → 3. Return protected text → 4. Data deleted
How accurate is the PII detection?
How accurate is the PII detection?
Very high accuracy across 60+ entity types:
- Email addresses: ~99% accuracy
- Phone numbers: ~95% accuracy
- Names: ~90-95% accuracy (varies by language)
- Credit cards: ~98% accuracy (with Luhn validation)
- Medical records: ~92% accuracy
policy="strict" for maximum detection or adjust score_threshold for your needs.What languages are supported?
What languages are supported?
15+ languages with automatic detection:Native Support (Highest Accuracy):
- English, German, French, Spanish, Italian, Portuguese, Dutch, Polish, Russian
- Czech, Slovak, Danish, Swedish, Norwegian, Romanian
- Chinese, Japanese, Arabic
See All Languages
Complete language support details
Can I detect custom entity types?
Can I detect custom entity types?
Yes! Use zero-shot detection with natural language descriptions:No training required - just describe what you want to detect in plain English:
"order number","booking reference","employee id""internal code","project name","case number"- Industry-specific identifiers
What's the difference between policies?
What's the difference between policies?
Policies are pre-configured entity sets for compliance:
Use policies instead of listing entities manually:
| Policy | Entity Count | Use Case |
|---|---|---|
basic | 3 types | General PII (names, emails, phones) |
gdpr_eu | 15+ types | European data protection |
hipaa_us | 11+ types | US healthcare compliance |
pci_dss | 8+ types | Payment card industry |
strict | 60+ types | Maximum protection |
How do I handle false positives?
How do I handle false positives?
Several strategies to reduce false positives:1. Increase Detection Threshold2. Filter Specific Entity Types3. Post-Process Results4. Use Allowlists
Technical Questions
What are the API limits?
What are the API limits?
Limits by plan:
Handling rate limits:Contact us for enterprise limits: hello@blindfold.dev
| Free | Pay As You Go | |
|---|---|---|
| Characters | 500K / month | Unlimited |
| Max text per request | 5K chars | 500K chars |
| Price | $0 | $0.50 / 1M chars |
Can I use Blindfold in the browser?
Can I use Blindfold in the browser?
Not recommended - API keys should stay server-side.❌ Bad (API key exposed):✅ Good (Server-side API route):Use edge functions, serverless functions, or backend API routes.
How do I restore tokenized data?
How do I restore tokenized data?
Use the mapping returned from tokenize():Important:
- Store
mappingsecurely (Redis, encrypted DB, session) - Set expiration (e.g., 24 hours)
- Without mapping, data cannot be restored
What's the difference between tokenize, mask, and redact?
What's the difference between tokenize, mask, and redact?
Choose the right method for your use case:
Example workflows:
| Method | Reversible | Example | Use Case |
|---|---|---|---|
| Tokenize | ✅ Yes | <person_1> | AI processing, chatbots |
| Mask | ❌ No | ***3456 | Display to users |
| Redact | ❌ No | “ (removed) | Permanent removal |
| Hash | ❌ No | ID_a3f8b9 | Analytics, matching |
| Encrypt | ✅ Yes | gAAAAABh... | Secure storage |
| Synthesize | ❌ No | Jane Smith (fake) | Testing, demos |
Does Blindfold work with all AI providers?
Does Blindfold work with all AI providers?
Yes! Blindfold is provider-agnostic:
- ✅ OpenAI (GPT-4, GPT-3.5)
- ✅ Anthropic (Claude)
- ✅ Google (Gemini, PaLM)
- ✅ Cohere
- ✅ Hugging Face models
- ✅ Self-hosted models
- ✅ Any LLM API
Can I use Blindfold offline?
Can I use Blindfold offline?
No - Blindfold is a cloud API service.Why cloud-based:
- ✅ Always up-to-date detection models
- ✅ No installation or maintenance
- ✅ Scales automatically
- ✅ Regular accuracy improvements
- Contact us about enterprise self-hosted options
- Email: hello@blindfold.dev
Compliance & Privacy
Is Blindfold GDPR compliant?
Is Blindfold GDPR compliant?
Yes, Blindfold is GDPR compliant:
- ✅ EU data residency (servers in EU)
- ✅ No data storage (real-time processing)
- ✅ Data Processing Agreement (DPA) available
- ✅ Regular security audits
- Prevents PII from reaching third-party AI providers
- Meets “data minimization” requirements
- Supports “right to be forgotten”
- Enables lawful AI processing
Does Blindfold support HIPAA compliance?
Does Blindfold support HIPAA compliance?
Yes, for healthcare applications:Contact us for BAA: hello@blindfold.dev
- ✅ Use
policy="hipaa_us"for healthcare data - ✅ Detects PHI (Protected Health Information)
- ✅ Business Associate Agreement (BAA) available
- ✅ Encrypted data transmission
- Names, SSN, medical record numbers
- Health insurance IDs
- Medical conditions, medications
- Dates of birth
Can I get a custom Data Processing Agreement (DPA)?
Can I get a custom Data Processing Agreement (DPA)?
Yes, DPAs are available for all paid plans.What’s included:
- Data processing terms
- Security measures
- Subprocessor list
- Your rights and obligations
- Incident response procedures
- Email: hello@blindfold.dev
- Subject: “DPA Request”
- Include: Company name, plan tier
Pricing & Plans
Is there a free tier?
Is there a free tier?
Yes! Free tier includes:
- ✅ 500K characters per month
- ✅ All 60+ entity types
- ✅ All global policies
- ✅ 18 languages supported
- ✅ 3 team members, 2 API keys
- ✅ Dashboard & audit logs
- Testing and development
- Proof of concepts
- Small projects
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How is usage calculated?
How is usage calculated?
Usage is measured in input characters processed:
- Each API call counts the number of characters in the
textfield - Batch requests count total characters across all texts
- Policy management and dashboard usage are free
- “Hello, my name is John Doe” = 26 characters
- A 1,000-word email ≈ 5,000 characters
Still Have Questions?
Contact Support
Email us at hello@blindfold.dev - we typically respond within 24 hours